Support

Something broken, or an idea for what the app should do next? Write to info@accbox.info and you will get a reply from a person.

It helps to include your device, the iOS version, and what you were doing when it went wrong.

The alarm did not sound

Duo Grill asks for notification permission the first time you start a timer. If you declined, turn it back on in Settings → Duo Grill → Notifications. Timer chimes are also played through the ringer switch while a countdown is running, so they are audible on silent.

Where are the folded modes?

On an iPhone Duo they follow the hinge: fold it to about 90° and the grill appears; stand it in a ∧ and it becomes the tent timer. On hardware that does not fold, the timers are one tap away — the stopwatch badge in the top corner of the grill screen.

My food is cooking too fast

That is a shift in Game Mode, which runs the grill fast so a whole dinner service plays out in a few minutes. When the shift ends the grill goes back to real time, where the numbers over each piece are the minutes it actually has left.

How does the Cook Plan move on?

Only when you tell it to. Tap Step done when the last food is off the grate and the next step starts. The serving time is a guide: it suggests when to light up and keeps a live forecast, but it never starts anything on its own.

I bought something on another device

Open the Kitchen (the chef's-hat button) and use Restore purchases in the shop. Purchases are tied to your Apple Account, so they follow you to every device signed in with it.

Can I change the times?

Every timer can be adjusted by a minute at a time while it runs, and the timer screen lets you set any duration you like for a custom item.

Does it work on iPad?

Yes. The grate is larger and holds more food. Everything else is the same.